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Freshworks Launches Freshping, a Free Website Monitoring Tool, following acquisition of Insping

New feature allows SMBs, bloggers and MSPs to automatically track critical sites and APIs; complements Freshdesk and Freshservice

SAN BRUNO, California.

6th September 2018

Freshworks, a global leader in customer engagement cloud software has launched Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping can be easily set up to monitor websites and send downtime notifications in real time via Freshworks’ customer engagement platform as well as traditional channels such as email and SMS.

As an alternative to other website monitoring tools which are plagued by outdated user interfaces, false alerts and hidden costs, Freshping allows users to easily monitor their websites, APIs and even servers and ports for free.

“Service uptime is one of the most critical elements in achieving customer satisfaction, whether it is for internal or customer-facing systems,” noted Girish Mathrubootham, Co-founder and CEO of Freshworks. “Freshping’s integration with Freshservice and Freshdesk empowers IT to provide proactive support for mission critical systems with real-time alerts and smart workflow routing when downtime occurs. SLAs can now be fulfilled much more easily and faster with the combined solution.”

“Insping had the reputation of reliability in its two-year lifetime and we fully intend to maintain that standing as part of Freshworks,” said Sri Venkata Reddy, Founder of Insping, who now leads the Freshping team at Freshworks. He added, “Implementation with Freshping is simple and takes just seconds, with no knowledge of coding required. Anyone can set up a test for any website.”

How Freshping fits into Freshworks

  • The Freshdesk-Freshping integration allows support teams to create tickets during downtimes, collaborate with internal teams and communicate to customers effectively.
  • The Freshservice-Freshping integration allows server or hardware downtimes to be reported as incidents. This functionality enables IT teams to carry out incident management, SLA reporting, asset monitoring and RCA (Root Cause Analysis) using Freshservice.

“We wanted to build a simple-to-use and reliable website monitoring tool for our internal needs. Insping was already being used by over 3000 SMBs and had reported close to a million downtime incidents with near perfect accuracy,” said Girish Mathrubootham, Co-founder and CEO of Freshworks. “As we became more accustomed to using Inspring, we built integrations with existing Freshworks products. This changed the way we looked at monitoring our own websites and we saw real value in bringing that technology to SMBs. We wanted to give back to the community and decided to make it free forever.”

The free forever plan will be available for SMBs and will allow users to monitor up to 50 websites/blogs, APIs and ports at one-minute intervals from servers in 10+ global locations. Reporting downtime with Freshping is near real-time via email, SMS & Slack notifications. The plan also offers up to five public status pages for websites to display. For large teams and enterprises that require monitoring of more than 50 websites, pricing plan will start from $42 per month.

A public beta of Freshping was unveiled on Product Hunt and it went on to become the most upvoted product of the day (August 28th, 2018) and eventually the most upvoted product of the week.

Try Freshping for free at freshworks.com/website-monitoring.

About Freshworks

Freshworks provides organizations of all sizes with SaaS solutions that make it easy for customer support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks’ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

Media Contact

Arvind Parthiban
arvind.parthiban@freshworks.com