Pink Elephant EMEA becomes a Freshworks-authorized reseller and implementation partner to bring refreshing IT Service Management to elevate employee engagement
Pink Elephant EMEA, a global IT Service Management specialist, has today announced a partnership with Freshworks Inc., a leading software company empowering businesses to delight their customers and employees. The partnership will enablePink Elephant EMEA and Freshworks to provide their IT Service Management (ITSM) know-how and deliver the intuitive consumer-grade user experience employees now expect.
Freshworks’ ITSM solution, Freshservice, enables customers to achieve greater visibility, intelligence, management, and control of their IT service management. Freshworks is synonymous with powerful and intuitive customer and employee engagement software that provides quick and strong ROI for businesses of all sizes looking to engage with their customers across multiple touchpoints. Pink Elephant EMEA will utilise its 40+ years of experience within the ITSM market alongside ITIL best practices.
With Pink Elephant being able to provide Freshservice along with its own services, organizations will be empowered to unify service delivery for employees at all touchpoints with flexible, out-of-the-box, practical solutions that improve business efficiencies.
Gijs-Jan Huisman, Managing Director at Pink Elephant EMEA comments, “Customer and employee experience continue to be a top priority for global businesses and a key element of each digital transformation journey. Pink Elephant has always been at the forefront of the development and implementation of Service Management processes and technologies. Our new partnership with Freshworks will strengthen our ITSM Technology service offering that we can provide to our clients. We are excited about this partnership and we look forward to helping customers pursue new growth opportunities and digitally transform their business”
“Freshworks makes it easy for businesses to delight their customers and employees. With Pink, enterprises can now get out-of-the-box ITIL-aligned ITSM solutions powered by Freshservice. Our solutions are scalable and cost-effective to support enterprise-wide IT requirements,” said Hervé Danzelaud, VP - Channels and Alliances at Freshworks.
“Freshservice’s user-experience focused Service Management solution is exactly what we have been looking for to complement our portfolio. This allows us to provide a right-sized solution for organisations, from SME all the way up to top end Enterprise organisations,” says Misha Macinski, Business Unit Manager Technology, Pink Elephant EMEA.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. For more information visit www.freshworks.com.
Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology. Expect more. Expect Pink.
For more information visit www.pinkelephant.co.uk
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