Sub-processors
Effective Date
Nov 13, 2025
For prior version, please click here.
Sub-processors are third-party service providers engaged by a processor for performing personal data processing on behalf of a controller. According to various Privacy laws, these companies are also accountable for protection of an individual’s personal data. Data protection obligations of sub-processors are to be established by way of contract or other legal acts under the Union or Member State law. This includes providing sufficient guarantees to implement appropriate technical and organisational measures as specified in the regulation.
Freshworks uses sub-processors (listed below), to assist in providing services as described in our Terms of Service or a similar services agreement customers may have signed with us.
Governance
Freshworks partners with organizations that like itself adhere to global standards and regulations. Apart from evaluation for technical requirements, Freshworks ensures examination of data protection measures, compliance with Freshworks’ security requirements and security audit reports before close of contract. Initial agreements include review and approval of - provision for breach notification in the event of unwarranted data incidents, and necessary security measures for data protection.
Agreements
As part of Freshworks’ revised Terms of Service & Privacy Notice for compliance, Freshworks provides all customers a data processing agreement (DPA) that covers its obligations under applicable privacy legislations. You can find our DPA here.
Freshworks commits to keep this list updated regularly, to enable Controllers stay informed of the scope of sub-processing associated with Freshworks services.
Infrastructure & Services Sub-processors:
Freshworks products and services operate on cloud platforms, listed in the table below. Freshworks holds control and access to personal data hosted on these services, and resides in corresponding data center facilities in the mentioned region based on location or choice(plan) of the Controller (Freshworks’ customer). The productive product instances and back-up instances are deployed within the same region. Personal data subsequently remains in the data center unless, shifted to ensure performance and availability of services, or specifically agreed between the Controller and Freshworks as per needs of the Controller. The following table describes the services and purpose for which these third party service providers have been engaged.
To be able to provide specific functionality within its products and services, Freshworks partners with third-party services. These entities are Sub-processors with access to personal data (limited to purpose and use of indicated services) and are listed in the table below:
List of Sub-processors
SUB-PROCESSOR | PURPOSE | DATA CENTER REGIONS | PRODUCTS
|
|---|---|---|---|
Amazon Web Services, Inc. | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. | US, EU, AUS, IND, ME | Freshdesk
Freshservice MSP Freshsuccess
Freshstatus Freshrelease Freshsurvey |
SendGrid, Inc. | The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so. | US | Freshdesk
Freshteam
Freshsales Suite Freshservice MSP Freshrelease |
Twilio Inc.** | Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller. | US | Freshchat
Freshsales Freshsales Suite Freshdesk Omni |
FullContact Inc. | Customers who have an independent
and active subscription with FullContact Inc.
can integrate their account with the
supported Freshworks products. This allows
the customers to enrich the contacts that
they maintain in our products with other
social or publicly available information.
Processing of data by FullContact Inc., is not
covered under the Terms of Service and
Privacy Policy of Freshworks Inc. | US | Freshsales Freshmarketer Freshsales Suite |
Rchilli Inc. | RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System. | US | Freshteam |
Automattic Inc. | Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. | US, EU | Freshdesk Freshdesk Omni |
Mailgun Technologies Inc. | Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users. | US | Freshsuccess |
Snowflake Inc. | Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. | US, EU, AUS, IND | Freshdesk
Freshmarketer Freshteam
Freshsales Suite Freshservice MSP |
Appcues, Inc. | Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | Freshdesk
Freshmarketer Freshteam
Freshsales Suite Freshsuccess |
Inline Manual Ltd. | Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | Freshservice Freshrelease Freshdesk Omni |
Calendly, LLC | Calendly allows the user to book meetings
with the Freshworks' teams for onboarding
and setting up the account. It is also used to
demo the product for customers. Calendly is
a preferred way to interact live with
Freshworks’ Sales rather than sharing their
information via email or chat. | US | Freshdesk
Freshmarketer Freshteam
Freshsales Suite Freshservice MSP |
Google LLC | Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users. | US | Freshdesk Freshchat Freshcaller Freshsales Freshmarketer Freshdesk Omni |
Google LLC | Google Fonts is a catalog of open-source fonts and icons, which makes it easy to integrate expressive type and icons seamlessly. | US | Freshdesk Freshdesk Omni |
Google LLC | Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. This enables the agent to provide multilingual support. | US, EU, AUS, IND | Freshdesk Freshchat Freshsurvey Freshdesk Omni |
Microsoft Corporation | Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console. | US, EU, IND | Freshdesk Freshchat Freshcaller Freshservice Freshsales Freshmarketer Freshdesk Omni |
Microsoft Corporation | Citus Data, Inc. a company held by Microsoft Inc., is used by us to collect customer feedback on the product. In case, a customer wishes not to participate in the survey, it can be disabled from the settings within the product. | US, EU, AUS, IND | Freshchat Freshdesk Omni
|
Dropbox, Inc.**** | Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. | US, EU, AUS | Freshsales Freshservice
|
Workato Inc. | Workato is an integration platform that will
be used to build integrations between
Freshworks products and other software. It
is also a workflow automation provider.
Through Workato connectors, Freshworks
and customers can connect with multiple
apps. | US, EU | Freshdesk Freshchat Freshdesk Omni |
Merge API, Inc. | Merge API is a platform which helps
enable integration between
freshworks products and other
software applications. Freshworks
and its customers can integrate to
3rd party applications via
marketplace apps through Merge Connector API. | US, EU | Freshdesk Freshservice Freshdesk Omni |
Hertza L.L.C. D/B/A ZeroBounce | Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations | EU | Freshsales Freshmarketer |
Cloudflare, Inc*** | Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. | US, EU, AUS, IND | Freshdesk Freshchat Freshcaller Freshsuccess Freshservice Freshstatus Freshrelease Freshteam Freshsales Freshmarketer Freshsurvey Freshdesk Omni Freshservice MSP |
Databricks, Inc. | Databricks is used to process and store
Customer data within our data lake
environment. It provides services to our
customers for data storage and governance,
scalable data transformations (ETL),
machine learning workloads, and analytics
operations | US, EU, IND, AUS,
MEC | Freshdesk
Freshsales Suite Freshservice MSP Freshsuccess
Freshstatus Freshrelease Freshsurvey |
e6data Inc | e6data provides a high-performance SQL
query engine that runs on top of the
analytics data lake platform. The service is
used by Freshworks to provide the ability to
support dynamic and on-the-go reporting
and analytics features in its products. | US, EU, IND, AUS,
MEC | Freshdesk Freshchat Freshcaller Freshservice Freshsales Freshmarketer Freshteam Freshdesk Omni Freshsales Suite Freshservice MSP Freshsuccess Freshping
Freshstatus
Freshrelease
Freshsurvey |
Wiz Inc. | Wiz is used to continuously scan and
analyse cloud environments for
risks,including Data Security Posture
Management, vulnerability management,
misconfigurations, and exposure detection.
It provides visibility into workloads, data,
and identities, enabling proactive
identification and prioritization of security
issues. | US, EU, IND, AUS,
MEC | Freshdesk
|
**Call recording if activated is generated in the US and then moved to the regional data center associated with the product instance.
***Customers accessing Services from outside the region in which their Service instance is located (viz., US, EU, IND, AUS) will have their data routed via the Cloudflare servers within the applicable region to the Service instance region.
****Customers utilizing the Dropbox Sign integration within Freshsales will have their data processed through the Dropbox Sign servers situated in the EU.
Region definition:
US = United States of America EU = European Union IND = Republic of India AUS = Commonwealth of Australia ME = Middle East
Group Sub-processors
The following are group members of Freshworks Inc.; these entities function as sub-processors as well, with one or more entities providing support and maintenance.
Freshworks Technologies Private Limited | India |
Freshworks Australia Pty. Ltd. | Australia |
Freshworks Technologies UK Ltd. | United Kingdom
|
Freshworks GmbH | Germany |
Freshworks SAS | France |
Freshworks Technologies Pte. Ltd. | Singapore |
Freshworks Technologies B.V. | Netherlands |
Natero Ireland Limited | Ireland |