Freshworks professional services

The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.

Received on-the-fly quality support from Freshworks professionals, maximizing Freshservice’s product potential during critical times.

The project manager and technical subject matter expert from Freshworks’ onboarding team were very supportive of our changing needs. Thanks to their guidance, we were able to launch the first iteration of Freshdesk within just three weeks, which was just sensational.

I would recommend Freshworks Professional Services as it’s very helpful to have specialist assistance to alleviate technical issues and have an accountable point of contact to ensure steady progress, during implementation

The Freshworks professional services team was agile and supportive at every step. They ensured we were always aligned and true to their goal of enabling us to be fully ready to take over and continue operations seamlessly. I would highly recommend working with them.

The Freshworks Professional Services team was easy to work with; we relied heavily on the experience and expertise of the team to ensure the implementation was on-time. They were always ready to assist with any questions we had. Overall, we had great cost savings and a quick turnaround.

For some of us, it was our first time rolling out a tool like this to the organization. The Freshservice Professional Services Team was very accessible and helped us understand the best use cases and how to implement them in our environment. They helped us by being partners and offering support and guidance when needed

The Freshworks Professional Service team has the expertise to answer your queries quickly and efficiently. It feels like working with an enterprise-grade product but being supported by a local, passionate Team that understands the brief and requirements and cares about your business's unique needs.

Freshworks was an amazing partner during our 6-week engagement. They were focused, on task, and collaborative in helping us to optimize the use of the system to meet our organizational goals. In this world of virtual everything, our engagement was seamless and we were quickly able to realize benefits from our engagement even before the go-live

There is always a need to spend time to embed processes and applications into any organization. By using the Freshworks Professional Services team, we were able to concentrate on our business as usual as well as identify areas of improvement that would release more time for our service desk team. In effect, this meant we had better resource availability and therefore are able to utilize those resources for continual service improvement going forward instead of always playing catch up and fighting fires.

Communication is key and implementation went so smoothly and we had a great experience. The whole process was enjoyable. My favorite part is seeing the end result - how it all came together at the end. It was pretty seamless and successful