FRESHWORKS UNIVERSITY

Freddy AI Copilot - Freshservice

Feature Deep Dive

Register for Freshworks University

By clicking Submit, I accept the Freshworks Terms of Service and Privacy Notice. Already a member of the Freshworks University? Take the course here

Freddy AI Copilot brings intelligence into everyday service management tasks from drafting replies and summaries to generating help articles, resolution notes, and post-incident reports. In this feature deep dive, you’ll explore how to activate, configure, and use each Freddy AI capability inside Freshservice to boost team efficiency and accuracy.

Here’s what you’ll learn in this course:

  • How Reply Suggester and Writing Assistant help craft clear, contextual responses in seconds.

  • How Ticket Summary Generator and Field Suggester make triaging and collaboration effortless.

  • How Help Article Generator, Resolution Notes, and Post-Incident Reports save hours of documentation time.

  • How Live Translate enables seamless support for global employees.

By the end of this course, you’ll know how to integrate Freddy AI Copilot into your daily workflows, reduce repetitive tasks, and deliver faster, more consistent service experiences all while earning your Freddy AI Copilot certification.