Webinars
Your hub for IT service management, customer service, and AI innovation. Learn how to transform your service operations with practical insights and hands-on demonstrations.
Recommended for you
Handpicked virtual events to help you solve today's biggest service challenges.
Refresh Virtual Summit 2026
At Refresh, we’ll point the way to AI service transformation for emerging enterprises. Join us online to prepare your team, and your service architecture, for the AI era.
Date: June 4, 2026
10:00 a.m. IST | 10:00 a.m. BST | 9:00 a.m. PDT
Why employee experience drives ITSM and ESM success, featuring Forrester
See how employee experience fuels ITSM and ESM success. Join Freshworks with insights from a featured Forrester guest expert.
🕔 59 minutes
IT Service Management
Explore webinars on modern IT service management covering best practices, emerging trends, and real-world strategies to improve service delivery.
A Fresh Approach to ServiceOps: Turning Incidents into Intelligence with ITAM and CMDB
From this webinar learn how IT teams transform operations using five-stage framework: Detect, Assess, Respond, Resolve, Learn. Learn how to cut MTTR, eliminate recurring incidents, and use ServiceOps to drive faster, proactive, intelligence-led operations.
Date: 27 May, 2026
Time: 11:00 a.m. BST
Why employee experience drives ITSM and ESM success, featuring Forrester
See how employee experience fuels ITSM and ESM success. Join Freshworks with insights from a featured Forrester guest expert.
🕔 59 minutes
Uncomplicate first, automate next: CIOs are now simplifiers in chief
From this session, learn how to turn disconnected tools into orchestrated workflows that actually deliver results, and see how RingCentral’s transformation can help you become your organization’s “Simplifier in Chief.”
🕔 39 minutes
From Setup to Scaled Usage: Rolling Out Freddy AI Copilot
Join Freshworks experts for a walkthrough on rolling out Freddy AI Copilot and driving agent adoption. Learn to prioritize licenses, enable key features, and measure impact on productivity and resolution time. For IT admins and service desk managers.
🕔 51 minutes
Benchmarks matter: See where you stand in IT service delivery
Discover where you rank against 10,743 global organizations and what top performers are doing differently to win.
🕔 39 minutes
Building a unified service experience beyond IT
Learn how leading organizations are scaling service management across IT, HR, and Finance.
🕔 45 minutes
Rethinking enterprise services for a consumer-grade employee experience
This webinar explores how Enterprise Service Management helps organizations reduce complexity and deliver a consistent, consumer-grade service experience across every function.
🕔 43 minutes
Customer Service
Discover webinars on delivering exceptional customer service featuring strategies, trends, and insights to elevate support experiences.
Building the human-AI partnership: A CX leader's guide to deploying AI customers actually trust
Discover how to deploy AI that earns customer trust, amplifies your agents, and turns service insights into strategic intelligence.
🕔 60 minutes
Activating AI value with Freshdesk: Rethinking agent productivity in the age of AI
See how AI reshapes day-to-day customer service operations, with demo, real customer examples, and practical insights you can apply to your team.
🕔 35 minutes
Top 5 customer service priorities
Uncover the strategic imperatives leading brands are committing to redefine customer service.
🕔 28 minutes
Freddy AI copilot masterclass
In this masterclass, our product experts will show how Freddy AI Copilot helps admins streamline operations, from breaking language barriers to automating ticket routing so teams deliver faster, smarter resolutions at scale.
🕔 60 minutes
Scale smarter: Unlock the digital world class advantage for 2026 growth
Discover how you can scale IT with AI, automation, and smarter strategies for efficient, sustainable growth.
🕔 42 minutes
First Look
Join our product experts live to see how AI-first IT and customer service software can deliver exceptional employee and customer experiences.
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: June 17, 2026
9:00 a.m. PDT | 10:00 a.m. BST
Take a First Look at Freshdesk Omni
Learn how to overcome top challenges in customer service, supercharge agent productivity with AI and a unified workspace, and drive personalized, omnichannel engagement at scale.
Date: May 21, 2026
09:00 a.m. PDT | 10:00 a.m. BST
Live Demo of Device42
Join our live group demo and see how full hybrid IT discovery and dependency mapping enable you to drive measurable outcomes.
Weekly on Tuesdays at 12:00 p.m. BST and Fridays at 12:00 p.m. EDT
Explore the possibilities
Uncomplicate your IT and customer service