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Rephrase, respond, translate, summarize and research with ChatGPT

Paid

34 installs

Not governed by Freshworks Freddy AI

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Overview

Reviews

How to install?

AI Smart Assist (Multi-lang) – powered by ChatGPT - helps your agents save time and effort by streamlining your support processes. Your customer support agents will be able to: - Respond faster with conversation starter (customizable) - Rephrase (improve) text - Summarize entire conversation (including customer and agent replies) - Ask GPT: use your own prompts - Translate text (with auto-detect) ------------------------------------------------------ ✨ Custom Prompts ✨ With custom prompts in Conversation Starter you can now - Create your own prompts that are unique to your business - Use placeholders to pull relevant data into your prompt - Deploy your custom prompts to all your agents https://bit.ly/PromptGuideAISmartAssist ------------------------------------------------------ How does it benefit your business? ⭐️ Increases agent productivity ⭐️ Improves customer satisfaction ⭐️ Serves customers in their language ------------------------------------------------------ Respond: Presents the agent with preset options to quickly respond to the customer. Rephrase: Automatically detects the language of the text provided and rephrases it in the same language. Translate: Automatically detects the target language from the ticket description and translates the given text to that language. Summarize: Generates a summary of the ticket description along with the customer and agent replies in the language of the agent. Ask GPT: Uses the text provided by you to prompt GPT for a response.

Data Management and Storage

Does this App Collect/Process Enduser data? Yes, the AI Translate Buddy app for Freshdesk, AI Smart Assist apps, and Thank You GPT apps for Freshdesk and Freshservice process end user replies and names, but do not store them anywhere. After processing, they are returned to the app's front-end.
Does this App share enduser data with Third Party? Yes
1. Name: End user data is processed by Azure Open AI services.
2. Link: https://azure.microsoft.com/en-in/products/ai-services/openai-service
3. Country: Azure Open AI services currently process the data only in their US data centers.
4. Purpose: Use AI to transform the data based on the prompts to rephrase, translate, summarize, or generate a starter message.

Please reach out to developer support for any info related to User Data Management

No reviews available for this app.

To install this app you will need to validate your Freshdesk account. ➡ Freshdesk Domain: Entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login in to your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account Verify your Freshdesk credentials and click Install.