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OverviewRatings and ReviewPrivacy & Security
Checklists: The Missing Piece in Your Ticket Management Puzzle
⭐️⭐️⭐️⭐️⭐️ "Much-needed feature in any servicedesk ticketing tool. Absolutely love this app for its simplicity of use and importance." - Shrinivas Krishnamurthy, Program Manager, Blenheim Chalcot
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The Problem You're Living Right Now
- Frustrated with scattered tasks?
- Losing track of critical steps in tickets?
- Spending hours recreating the same task lists?
- Missing deadlines because nothing is organized?
- Your team drowning in chaos instead of delivering results?
You're not alone. 80+ teams have already discovered the solution.
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Why Teams Are Obsessed with Checklists
Lightning-Fast Task Management
- Create tasks in seconds – no more hunting through menus
- Drag & drop reordering – organize on the fly
- One-click completion – mark tasks done instantly
- Smart "Not Doing" option – eliminate confusion forever
Intelligent Automation That Actually Works
- Save your best workflows as reusable templates
- Auto-apply to new tickets – set once, use everywhere
- Auto-resolve tickets when all tasks complete
- Smart ticket templates for your most common scenarios
Seamless Integrations That Matter
Connect with the tools your team already loves:
- ClickUp – Convert tasks instantly
- Monday.com – Sync with your project boards
- Rocketlane – Track project progress seamlessly
- Trello – Manage tasks in your favorite boards
- Asana – Keep your team aligned effortlessly
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Where Checklists Transforms Your Work
Freshdesk & Freshservice
Ticket Sidebar – Manage tasks right where you work, not in another tab
Freshchat
Conversation Sidebar – Never lose track of customer promises again
Freshsales / Freshworks CRM
Account & Contact tabs – Organize customer relationships systematically
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Features That Make Competitors Cry
✅ Instant Task Creation – Add tasks anywhere, anytime
✅ Smart Status Linking – Task completion drives ticket status
✅ Template Library – Save your best workflows forever
✅ Auto-Resolution – Tickets close automatically when done
✅ Role-Based Control – Granular permissions for your team
✅ External Sync – Connect with ClickUp, Monday.com, Rocketlane, Trello, Asana
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Need Something Custom?
We don't just sell software – we solve problems. Need the app tailored to your exact workflow? We offer custom modifications as a paid service. Our team is ready to adapt Checklists to fit your specific requirements.
Support: support@taroo.in
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Limitations:
- The maximum size of the app configuration data cannot exceed 256KB. This includes the task lists and ticket templates.
- Preventing resolution of a ticket when required tasks are incomplete is not supported in Freshservice.
- Role based access control feature is not supported in Contact and Account locations.
This app has truly been a game-changer for our helpdesk operations. It allows us to create structured, repeatable task lists for onboarding, offboarding, and various other service requests—ensuring that nothing falls through the cracks.
The support team behind the Checklists App is phenomenal. They are super responsive whenever we have an issue or make a feature request, which makes a huge difference.
I highly recommend this tool for any team looking to improve process adherence and reduce manual follow-ups. It’s been a fantastic addition to our toolkit and has significantly enhanced our efficiency.
Clayton Sturges
about 1 month ago
Good! I wish the widget placement was better and that the checklists were easier to find when opening a ticket.
App Developer
about 1 month ago
Hi Clayton, thanks so much for your feedback! I totally hear you—discovering and accessing the widget quickly is crucial when you’re racing through tickets.
Right now, where the widget lives is dictated by the Freshworks platform’s app placement options, and unfortunately we can’t move it outside of those predefined spots.
Please write to us if you run into any issues or need more pointers, just let us know. support@taroo.in
Chelsey Oliver
3 months ago
I wish I could make a checklist and have it automatically save. I've had to recreate my checklist three times because I would hit "finish" but not "save" after that. Why not have it save after adding tasks?
App Developer
3 months ago
Chelsey, thanks for your feedback. The requirement to "Save" settings is mandated by the Freshworks Marketplace platform in order to persist the settings within Freshworks. Unfortunately, this is not something that we can fix. Also, when you click "Finish" it signifies that you're done editing a particular checklist and allows you to review other checklists before you can finally "Save" the settings.
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Version History
15.0 (August 2025)
Introducing Asana and Trello integration. You can now create and manage tasks in Asana and Trello directly from Checklists.
14.0 (July 2025)
- Feature: Mark a task as 'Not Doing' to indicate that the task is not applicable or will not be completed.
- Improvement: Masking values of the secure tokens to ensure protection of sensitive data.
13.0 (June 2025)
- Introducing Checklists for Accounts in Freshworks CRM and Freshsales.
- Automatically add a checklists when a new Account / Contact is created.
12.0 (May 2025)
Feature: Support for new placeholder in Contacts for Freshsales, Freshworks CRM and Freshcaller.
11.0 (May 2025)
Feature: Convert a task into a sub-ticket or a sub-task on the fly.
- On a ticket/conversation, you can now convert a task into a sub-ticket in Freshdesk or a sub-task in Freshservice.
- You can also convert a task into a task in Rocketlane, ClickUp, or Monday.com on the fly.
- This feature is available in Freshdesk, Freshservice, Freshworks CRM, and Freshchat.
Feature: Link/Delink a Freshservice ticket from a task in Checklists.
Feature: Update task status when the child ticket status is resolved/closed in Freshservice.
10.0 (April 2025)
Configure ticket templates for multiple Workspaces in Freshservice.
9.0 (March 2025)
- Feature: Rocketlane integration
- Bug fix: Fixes an issue where the app was not preventing a ticket from being resolved when tasks were incomplete.
8.0 (February 2025)
Feature: Role Based Access Control
- Restrict access to tasks based on roles.
- Fine-grained control over who can view, create, edit, delete and complete tasks.
- Available in Freshdesk, Freshservice, Freshchat and Freshworks CRM.
Feature: Convert a task into a ticket in Freshservice
- Convert a task into a Freshservice ticket manually/automatically.
- Configure the ticket properties like status, priority, group, assignee, etc. including custom fields.
- Support for ticket creation available only for the primary workspace in Freshservice.
Feature: Compress configuration data
- Compress configuration data to pack upto 2x more checklists.
Feature: Gobal action to complete all tasks
- Complete all tasks with a single click.
- Available in Freshdesk, Freshservice, Freshchat and Freshworks CRM.
7.0 (December 2024)
Bug fix: Fixes an issue in Freshdesk where automation with ticket type as a condition was not working.
6.0 (October 2024)
Feature: Make adhoc tasks required
5.0 (September 2024)
- Monday.com integration with Checklists: Convert any task in Checklists into a task in Monday.com either manually or through automation.
- Dark theme: Checklists app now supports for Dark theme in Freshservice.
- New Preference: Clear all tasks - Clear all tasks in a ticket/conversation before adding new tasks via automation.
- New Preference: Show Custom Fields specific to the Checklists app in a Freshdesk ticket.
4.0 (July 2024)
► ClickUp integration
Convert a Checklists task into a ClickUp task manually/automatically
Automatically complete Checklists task when a ClickUp task is completed.
► Auto resolve
Automatically resolve a ticket when all tasks are completed.
When the last task is completed, the ticket/conversation status will be updated to "Resolved".
You can enable/disable this feature in Settings > Preferences.
► Ticket/Conversation update automation
Freshservice: Automatically add a checklist when ticket properties are updated. For example, when a ticket status changes to "Pending", add a checklist to the ticket.
Freshchat: Automatically add a checklist when conversation properties are updated. For example, when a conversation status changes to "Resolved", add a checklist to the conversation.
Freshdesk: Automatically add a checklist when ticket properties are updated. For example, when a ticket status changes to "Pending", add a checklist to the ticket.
3.0 (May 2024)
Freshservice
- Convert a Checklists task into a Freshservice task.
- Automatically add checklists when a Freshservice ticket is created.
- Use ticket properties and custom fields to target specific tickets in an automation.
- Insert checklists in the reply editor.
Freshchat
- Convert a Checklist task into a Freshdesk ticket (via Freshdesk integration)
- Automatically add checklists to a conversation is created.
- Use conversation properties and custom fields to garget specific conversations in an automation.
Freshdesk
- Use ticket properties and custom fields to target specific tickets in an automation.
- Insert checklists in the reply editor.
2.0 (April 2024)
- Feature: Edit task name and description
- Link an existing ticket to a task
- De-link task from a ticket
1.0 (April 2024)
No release notes found
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