Give your agents insights from the caller's web journey.
ResponseTap captures the online customer journey for your inbound callers. ResponseTap will reveal the products, campaigns and keywords that make your customers pick up the phone – so your agents can be more effective with sales and service.
Within Freshcaller, your agents can click the ResponseTap app to retrieve the caller's online journey information. This displays in a sidebar next to their call notes.
To install, you will need a ResponseTap account with an API user.
Install the app by inputting your ResponseTap account ID and API credentials. You can then choose which fields to display within the app. By default, the app will display all information ResponseTap collects about a user.
Please contact our Support team to assist you with installation: firstname.lastname@example.org