Guru for Freshchat intelligently delivers AI-powered knowledge recommendations to your agents
Guru is the collaborative knowledge management platform that unifies your organization’s collective knowledge, verifies its accuracy and empowers your client-facing teams (support, sales and success) to confidently and quickly respond to questions within Freshchat.
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Guru + Freshchat:
AI Suggest for Freshchat - Guru will dynamically suggest the relevant knowledge cards for your support agents while responding to questions in Freshchat. Guru's embedded button in Freshchat puts all your team's knowledge right at your agent's fingertips.
Knowledge Triggers - Guru can be configured to assign specific knowledge to your team based on content or fields within Freshchat. For managers, Knowledge Triggers allows you to easily coach your team with information pertinent to their job. No more searching. Guru surfaces knowledge when and where your team needs it.
Additional resources to inspire and inform:
With Guru, the knowledge you need to do your job finds you–when and where you need it most.
New to Guru? kick-off your 30-day free trial to test Guru with Freshworks:
Already a Guru user? Follow our Help Center instructions to setup Guru for Freshworks