Freshdesk Messaging Reports automatically delivered every hour via email.
[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]
Hourly Reports allows you to get the following reports delivered via email every hour:
★ Interaction Report
★ Agent Performance Report
The report is scheduled to execute on the 15th minute of every hour in the timezone you have configured on the settings page.
The range of the report is the entire previous hour at the time of execution.
For example, if the report executes at 11:15:00 AM, the range of the report will be 10:00:00 AM to 10:59:59 AM.
➤ To install Hourly Reports
On your Freshdesk Messaging dashboard, on the left-side menu, navigate to Apps.
Search for Hourly Reports and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the email address to which the reports need to be delivered.
Enter the Freshchat Domain and API Key and click Verify
➤ Configure Reports
Once the Freshdesk Messaging API Key has been verified, you will be redirected to the Reports list page.
Toggle the switch to enable/disable each report individually.