Blik.ai is an automated Business Intelligence and Viz. Solution for SaaS apps like Freshdesk.
Blik.ai provides a deeper understanding of your operations using interactive Business Intelligence dashboards comprised of relevant KPIs along with interactive visualizations. The KPIs provided is a result of our experience with multiple Freshdesk clients over the years ensuring it's relevance for your operation.
It has robust and scalable data ingestion and data processing pipeline to handle data from SaaS platforms like Freshdesk. Being a fully managed service, customers can use an end-to-end BI platform without the hassle of maintaining a dedicated team as well as managing infrastructure. Blik.ai also provides functionalities like Chat and To-Do List to enable collaboration around a report. We do understand that every business has some specific needs like some specific KPI, metric or custom calculations. We have an option where we accept customization requests for highly customized BI reporting and we deliver these custom reports in days, instead of weeks.
We deliver end-to-end BI solution in a few hours (compared to a few months with building your own BI solution) which readily includes:
* Highly interactive and visually appealing BI Dashboards and Reports
* Multiple SaaS platform integrations
* Robust and Scalable ETL pipeline for data of any shape or size
* Collaboration using Live Chat and ToDo
* Customization on-demand
* Andoird & iOS application [Coming Soon]
An example of how one of our clients benefited using our solution
A B2B E-commerce client got following insights from our BI Dashboards and Reports which in turn helped in boosting the efficiency and performance of their Customer Service Operations - Few types of tickets were on an average taking a lot of time compared to others. On further drill down of the report, it was found that a certain group of agents was performing very poorly compared to others. This analysis helped the client immediately divert those type of tickets to the well-performing group while the other groups were retrained on that particular ticket-type.
Use our solution with a 15-day trial and see how it impacts your operation from the get-go. Try now at https://www.blik.ai
You can just visit https://www.blik.ai/ from any Web Browser (preferably Google Chrome, Mozilla Firefox and Safari) to access the application. There is no additional installation required to access the application.
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