AI that reads tickets and shows you what's important & why
CIF is an app that uses AI to read, learn, and understand what's important in your tickets and show you why.
Solve problems keeping CX managers up at night:
- How are your customers *really* feeling?
- Which customer is at risk?
- Why did your customer leave?
- Where can you nip a problem in the bud?
- Where can you improve service quality?
- What are the unknown unknowns?
CIF Analytics Cloud is the perfect AI reporting tool for management & client services:
+ Monitor the pulse of your customer base – get insights into the big picture or deep-dive with custom filters (organization, keywords, date, priority, status)
+ Growth insights - discover opportunities for revenue generation, feature iteration, strategic upsell
+ Highlight operational insights hidden in text - measure quality of service, discover areas of concern (risk), identify trends
+ Reconstruct historical narratives – insights into past events (churn, product releases)
+ Time-series analysis – create insight profiles that monitor changes over time
+ Instant results & traceable insights – the AI provides supporting excerpts and reference links to tickets
+ Full control – exportable data and reporting results
+ Accessible insights anyone can find and everyone can use - no data science, IT setup, engineering
+ Go to SiteFocus and complete the Free Trial Sign-Up form
+ Once your email address is verified, your trial account will be enabled
+ An email notification will be sent to the email you used to register with instructions on logging into your trial account and next steps
+ To enable the 1-click integration, enter the subdomain and API key (located under in your Freshdesk Profile)
+ Click submit and tickets will begin pulling into your account
+ For pro tips, please remember to visit the Quick Guide