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Powerful and feature-rich apps engineered by Freshworks
Designed to perfection and closely woven to our products, these high-quality apps deliver and ensure an all-encompassing customer engagement experience. Create uninterrupted workflows, sync with multiple platforms, and harness other functions, such as email marketing, telephony, analytics, billing, and much more, all within Freshworks products.
Apps
Slack
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Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar right from within Freshdesk
Google Analytics
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Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
MailChimp
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Mailchimp app solves all your mailing and managing troubles by bringing them inside your Freshdesk account
Google Contacts
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Access and manage your requester information and contact details across all your Google accounts in your helpdesk
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Atlassian Jira Plus
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Link Freshdesk and JIRA accounts to associate JIRA issues with Freshdesk tickets.
Freshsales
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View your customers' complete information stored in Freshsales without moving out of Freshdesk. Install this app to enable highly synergetic workflows between your sales and customer support teams.
Microsoft Teams
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Receive notifications in teams whenever there's an update on the tickets you are assigned to.
Dropbox
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Get access to all your files and attachments from your Dropbox account inside your Freshdesk instance
Summary
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Create and share a summary of problems faced by customers when you're working on tickets
Shopify
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Connect multiple stores, view order details, and even refund or cancel orders from Freshdesk. No more scrambling to find order details, and no more tab-switching to refund or cancel orders.