Flow for Freshdesk helps you streamline your work environment and switch less between applications.
Telavox develops world-leading communications platforms with solutions for smart and efficient telephony, PBX, chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants, Telavox contributes to making companies more transparent, efficient and accessible.
Flow has everything you need to communicate and collaborate simply with customers and colleagues – it’s your corporate telephony, PBX, video and chat combined in one cloud-based solution.
Boost your workforce with Flow in Freshdesk. The Flow caller app allows you to see who is calling, hang up calls, create a new Ticket for the incoming caller, or navigate to the incoming caller's related tickets.
Flow for Freshdesk generates more satisfied customers and increases business opportunities by providing agents with smart features. See incoming calls and react accordingly. The call history helps navigating to Contacts and placing calls at the click of a button.
React to incoming calls - caller information is instantly available in Freshdesk, with information on past interactions and the ability to create new items so that you are prepared when picking up the call.
Initiate a call and utilise the Flow softphone. Start calling and adding call details right away without switching applications. Call history at the click of a button. Previous outgoing, incoming and missed calls are listed and fully interactive.
When installing the app you must provide your API Key which can be found under your profile settings on the right side panel.
After the app has been installed, you must log in to the app using either a token created from your Flow account, or your Flow login credentials.