With the mail migration tool, you can migrate: Read emails Unread emails Labels Timestamps Archived emails The migration is thoroughly secure with the data migration fully transmitted under SSL. For more details and the complete solution article, visit - https://support.freshdesk.com/support/solutions/articles/227222-migrating-from-email-support-to-freshdesk-/

Please go through the pre-import checklist. 1. Connect to your Gmail account by providing the requested details. 2. Choose the folders you would like to import from Gmail. 3. Click on "Save & Import". 4. Sit back and enjoy a cup of coffee, while the migration completes. 5. Now, visit the Freshdesk Tickets tab to see your tickets which are tagged as "Gmail Import".