You can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Monitor your Ticket feeds right next to your Social Media channels in Hootsuite.
Create & Respond to tickets, edit properties, add notes to tickets in Freshdesk from your Hootsuite dashboard.
Instantly convert social conversations to tickets.
Filter tickets in your stream by name & date created.
Search tickets by keywords and ticket numbers.