Enable customer success teams to onboard new customers faster and debug integration issues quickly
Moesif (https://www.moesif.com) is the most advanced API analytics platform that helps customer success teams integrate new customers faster while root causing technical API issues quickly.
* Understand and measure integration struggles new customers are having with your APIs.
* Debug technical API issues quickly with automated root cause analysis and the right context.
* Import customer context and API activity right into Freshdesk support tickets.
1. Register at https://www.moesif.com and follow directions to setup data ingestion.
2. Obtain a third party plugin Token from your Moesif account, under settings -> third party plugins. Also obtain the orgId and appId at the same place.
3. Install the app into FreshDesk, and enter the required fields: Token, Org Id, and App Id.
As you click on a ticket or a contact in Freshdesk, Moesif will search for that user's data and errors traces encountered by the user, and provide you with high level summary and links to more details on your Moesif dashboard.