The app connects your smartphone via WhatsApp Web to your FreshDesk in minutes. Your users will be able to chat with your company via WhatsApp, while your agents will continue to use the FreshDesk in the background. App features: - Instantly connect your existing smartphone with WA via WhatsApp Web - Reply to your customer WhatsApp requests with FreshDesk - Multiple agents can serve customers simultaneously - Use FreshDesk for omnichannel support Your customers will be able to send you: - Text messages - Voice messages - Photos - Videos - Documents Install the app, scan the QR code with your business smartphone, and you are ready to go! The app is $59 for the first WhatsApp line. You can connect additional lines via our support. ---------------------------------- The app is not affiliated with, authorized, maintained, sponsored, or endorsed by WhatsApp or any of its affiliates or subsidiaries. This is an independent integration. You should use the WA Business app for non-personal use. Note: You must comply with WhatsApp Business policy: https://www.whatsapp.com/legal/business-policy/

1. Open your profile page and copy the API key to the clipboard. 2. Install the application via FreshDesk Marketplace. 3. Open the application settings and press “Add integration”. 4. Paste the API key copied above to an appropriate field. Wait for a QR code to appear on the screen. 5. Take your phone, open the WhatsApp application, and scan the QR code using a “WhatsApp Web” main menu item – press “+” in the top-right corner. 6. The code should disappear from the screen – check your number has appeared in the Integrations list. 7. Press Save button