Connect Linnworks to Freshdesk and enable your support team to answer tickets smarter and faster.
oFlow.io connects Linnworks to your helpdesk, easing the pain associated with common tasks such as finding orders, tracking parcels, and processing refunds. A customizable helpdesk app lets you view your customers' order history directly in the sidebar with added features such as tracking updates & marketplace links. Click through to the main oFlow.io site and view full order details and customer notes, an instant search tool, mobile friendly sales dashboard and more.
1. Go to oFlow.io and sign up for a free trial.
2. Connect your Linnworks account.
3. Install the oFlow Freshdesk app.
4. Use the API key found on the app setup page during installation.
Note: Synchronisation between Freshdesk and your Linnworks database may take up to 48 hours.