Swift call handling. Detailed analytics. Instant CDR. Servetel for Freshdesk offers it all.
With the Freshdesk customer support software, take customer care to new heights. And with Servetel’s superior cloud telephony services, you can leverage intelligent features like call recording, monitoring and whispering—right from Freshdesk’s interface.
Unified operations allow agents to work faster, reducing on-hold time and improve first-call resolution. This way, you immediately ensure quality customer experience.
> Enhance agent productivity: With single window operations, reduce the hassle for agents and allow easy access to all relevant information
> Do not miss on any potential leads: Track all calls and potential customers through a single portal
> Improve customer experience: Agents are notified before every call with relevant caller details and transactional history, if any
>Better analytics: Convert call details into easy-to-interpret graphs and charts
Features to look out for:
> Call recording: Get easy access to all business calls and track progress
> Call notes: Leave important call details for future reference to ensure seamless service
> Call alerts: Agents receive instant alerts and are promptly notified in case of any missed calls
> Call history: Ensure you don’t miss out on any potential leads with swift access to call logs and history
Follow these steps to integrate Freshdesk with Servetel
1. Log in to your Servetel account
2. Enable Freshdesk by clicking on Services, and then Integrations
3. Click on Instructions and select the relevant User
4. Enter your Freshdesk domain and API details
5. The integration is now complete. Login to Freshdesk to find the Servetel icon attached to the Freshdesk interface