Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
More and more of your customers are spending time on Telegram and other Instant Messaging apps like Facebook Messenger, it’s time your company joined that conversation. With this App you will be able to do just that from the place where you already handle most of your support conversations … your Freshdesk Dashboard
How does it work ? Telegram connect converts your Telegram®️ conversations into tickets on Freshdesk and lets you manage them just as you would normal tickets from other channels.
Your agents will be able to reply to customers from Freshdesk straight into Telegram.
Telegram connect is powered by Ongair. In addition to Telegram Ongair also has connectors for WeChat, Facebook Messenger and soon Line, Kik and Viber.
Installing Telegram Connect is easy. You need to start with creating a Telegram Bot. To do this, open Telegram on your phone and search for 'BotFather'. It'll walk you through how to create a Telegram bot and give you an authentication token. Once you have a token, add the Connect App to your Freshdesk and copy the token to connect your Telegram bot to Freshdesk