Multilingual answer suggestions and case automation in Freshdesk. Deflect over 30% of tickets. Boost agent results.
Ultimate.ai is a case automation and agent guidance tool for Freshdesk, powered by artificial intelligence. Install the Ultimate.ai app if you want:
- Faster response times and AHTs
- Deflect over 30% of tickets
- Boost agent productivity by 25%
- Automatic ticket categorization and routing
- Provide 24/7 multilingual support
Join leading businesses Zalando, Finnair and Telia in instantly delivering exceptional customer experiences at scale.
* Suggest Answers
Ultimate.ai learns from your historical chat data to provide answer suggestions for your agents in real time. Instantly boost agent productivity in Freshdesk; reduce average handling times (AHT) by over 30% and scale number of agent conversations per hour by over 25%.
* Automate Cases
Provide multilingual, 24/7 support for your most repetitive cases and actions. Automate processes entirely with powerful integrations to the backend systems needed to resolve the case.
* NLP Analytics
Get real time analytics on what customers are asking with Ultimate.ai Dashboard. Track AI and agent performance, identify case trends and give your admins x-ray vision to tackle problems at the source before they impact more customers.
Want to see Ultimate.ai in action? Get in touch and schedule a demo - firstname.lastname@example.org
To install Ultimate.ai inside Freshdesk, please reach out to email@example.com and ask to talk with our sales team.