Installing the userwell app for your Freshdesk enables you to forward feedback into userwell.
The app allows you to forward and link feedback directly to all your userwell projects. This means you will never have to switch apps again when receiving feedback through Freshdesk and will avoid feedback from getting lost in between apps.
You can forward feedback in just three steps:
Install the app
Access a ticket that you would like to forward to userwell
Select the relevant userwell project & click on "push to userwell".
The app will provide you with a generated userwell feedback link. Also, the Freshdesk ticket will be marked as "successfully pushed to userwell" to ensure you do not forward any feedback twice.
The userwell app provides you the following benefits:
- No more app switching
- All feedback in one central place
- feedback directly mapped to your projects
Upgrade your feedback management and start using the userwell app today.
To install the userwell app in your Freshdesk account, follow these steps:
1. Create a Freshdesk API token inside userwell, using the following link: https://app.userwell.com/integrations/freshdesk. It will only be visible once. You can rotate it later.
2. Install the userwell Freshdesk app through the Freshdesk marketplace.
3. Follow the installation guide and enter your Freshdesk API token from userwell.