Freshdesk Omni Marketplace

Customers expect quick, proactive, and omni-channel support, and a negative experience can quickly turn a potential promoter into a vocal detractor. This collection features apps which top e-commerce businesses use to deliver superior experience throughout the entire support lifecycle in the following ways. - Effectively manage your ticket inflow by merging repetitive tickets, auto-assigning tickets to the right owners, and creating other workflows. - Instantly view email campaigns that a customer is part of and add or remove customers to campaigns and mailing lists. - Quickly obtain contextual information about customers within Freshdesk through telephony integrations. - Seamlessly provide your agents with a quick access to customers’ account details, payment methods, order status, and billing, directly from the Ticket Details page. - Effortlessly capture CSAT scores by sending surveys and feedback forms to customers.