Simplify dialling, call handling and customer service with Freshsales by Acefone
It’s time to win at customer experience.
Cloud communication comes with endless opportunities and Freshsales by Acefone offer them all. Leverage the latest cloud-based solutions like one-click dial to serve exceptional customer service. We’ll pump up your existing tech stack too.
Freshdesk by Acefone connects all your tools on one platform, creating a powerful portal that boosts all processes. You can streamline business operations, increase productivity, and dabble in smart call management—you won’t even have to switch screens, it’s just that efficient.
>One-click dial: Dial with a single click to save time and unnecessary errors.
>Better lead management: Add new leads instantly. Update existing leads with similar ease too.
> Call pop-ups: You’ll get pop-ups for all incoming calls with contact details so that you are never caught off guard.
Features that you’ll love:
>Smart call logs: Access call history and logs for better metrics tracking. You can also download call recordings to ensure quality control.
>Call recordings: Record all agent-customer conversation for training and development purposes.
> Follow-up notes: Your customers always have valuable insight. Save and add notes to ace that follow-up game!
Follow these easy steps to integrate Freshsales and Acefone:
1. Login to your Acefone account
2. Under the Services tab, select Integrations
3. To activate Freshsales, toggle the enable button
4. When the dialogue box appears, enter your Freshsales domain and API token
5. Your Freshsales domain is your Freshsales account’s URL
6. Here’s how you can fetch your Freshsales API token:
a. Click on Profile Settings under your Profile
b. Select Settings
c. Under Settings, click on API Settings and confirm the captcha by ticking the checkbox
d. Copy your API key and paste it on your Acefone portal
7. When your integration is successful, you’ll see a confirmation pop-up
8. An Acefone icon will be attached to your Freshsales interface, and you are all set