CTI application allows you to access your Euphoria phone within Freshworks platform.
Euphoria Cloud Phone integrates with Freshworks platform to extend your Freshworks experience to include Euphoria telephonic experience in a single platform for more flexibility and productivity.
Euphoria Cloud Phone offers the following features:
- Ability to make and receive calls.
- Call Mute, Hold, Transfer, DTMF, audio device and volume control.
- Click to dial.
- Show caller profile (notes, tickets and other details).
In order to use the app you need to have a Euphoria API key and a Freshsales API key, which you are going to be asked for during the installation process.