Please Note: This is a paid app. Please contact us for pricing questions. Loyally offers the new CTI between Five9 and Freshsales as a premium app, using the new SDK from Five9 for a richer, more efficient and more powerful integration. This premium version provides the features that Five9 Agent Desktop Plus offers but from inside Freshsales ! This means you will be able to use all the known features you want like: - Freshsales CallLog creation - Lead and Contact search for all calls - Click to dial - On-screen caller info - Instant messaging - Call Transfers - Voicemail recordings/missed calls - Set reminders - Do-not-call-list - Queue insight - Conference calls - Recording calls - Call transfers - Worksheet/script implementation - and more!