Agent Productivity
TeamViewer
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Provide remote assistance to requesters using TeamViewer App for Freshservice
Google Hangouts
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Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Office 365 Calendar
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Schedule and sync Freshservice events to your Office 365 calendar.
Skype
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar from Freshservice.
Ticket Conversation Customizations
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Provide quick customizations for agents viewing their day to day ticket conversations
Quick View Requester Assets
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Find out what assets are assigned to a requester without having to go to the requester profile
Ticket Due by property customization
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Provide easy view enhancements regarding due-by time deadlines for tickets.
Detailr
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Detailr lets you access requesters' details directly in Freshservice's Ticket Details page.
Zoom
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Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
Quick Resolver
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Quick Resolve button for tickets on the navigation bar.
Skype for Business
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Quick Toggle Ticket Type
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Quickly toggle the ticket type from Incident to Service Request and vice-versa.
Attachments Manager
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Have complete access over all the ticket attachments with this attachments manager widget.
Freshdesk App for Freshservice
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Easily transfer customer support issues into your servicedesk that needs attention by the internal teams such as devs, process owners, admins etc.
Hide Incident Fields For Service Request
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Hide unwanted incident fields for a Service Request.
Auto Ticket Merger
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The Auto Ticket Merger app automatically merges tickets created by the same customer within a certain span of time with the same subject.
Retain CC In Ticket Replies
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This app retains the CC additions in the successive conversations for a ticket.