Agent Productivity
Office 365 Calendar
Schedule and sync Freshservice events to your Office 365 calendar.
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Google Calendar
Book appointments, schedule meetings and calls on your Google calendar from Freshservice.
Google Hangouts
Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Skype for Business
Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Skype
Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Ticket Conversation Customizations
Provide quick customizations for agents viewing their day to day ticket conversations
Zoom
Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
Quick Resolver
Quick Resolve button for tickets on the navigation bar.
Quick View Requester Assets
Find out what assets are assigned to a requester without having to go to the requester profile
Ticket Due by property customization
Provide easy view enhancements regarding due-by time deadlines for tickets.
Detailr
Detailr is a FreshService app that shows to an agent a lot more details about the ticket requester, directly in the ticket details page.
Quick Toggle Ticket Type
Quickly toggle the ticket type from Incident to Service Request and vice-versa.
Dynamic Ticket Fields
Dynamically set your ticket property behavior (show/hide/disable) based on your business rules.
LogMeIn Rescue
Extend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.
Attachments Manager
Have complete access over all the ticket attachments with this attachments manager widget.
Retain CC In Ticket Replies
This app retains the CC additions in the successive conversations for a ticket.
Bomgar
Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.