This HappySignals app measures and analyzes the quality of service management in Freshservice.
HappySignals offers a full experience management platform for your IT Service Management, making it possible to understand your end-users' experience.
• Measures - High response rates and ready-made surveys allow you to gather high volumes of responses.
• Sharing - Using our Live Screen and Feedback loops, everybody can see the real-time numbers and targets you have set.
• Identify - Set-up experience level targets (XLAs) in HappySignals and follow in real-time how your services/channels/units are performing. You can also compare against Happiness Score™, our benchmark for IT Service Management.
More smiles, less time wasted.
Please see https://happysignals.com for details about how to get started with HappySignals.