Workativ Assistant is a cognitive workplace automation SaaS suite designed to transform the way companies provide IT support to employees. No coding required! Workativ Assistant integrates with Slack to enable an intelligent self-service solution for employees. With the Freshservice integration, employees would be able to create and modify tickets with ease. They can receive support right from within Slack without the need to login to Freshservice. To reduce Helpdesk costs and improve productivity levels for employees and IT Help Desk teams, Workativ Assistant helps companies purpose-build an efficient Virtual Assistant with out-of-the-box automation capabilities. Employees can then use the Virtual Assistant to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.  Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more. Some of the benefits Workativ Assistant brings to your helpdesk: - -automate repetitive tickets and reduce 30% to 40% call volume to help desk -reduce help desk costs by upto 40% depending on the use cases. -increase employee productivity and improve MTTR .