goDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. It is a powerful field service solution fully integrated into Freshdesk as well as the Customer Service Suite (CSS). goDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field to dispatching technicians to tracking time and expenses. It also includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging. In addition, goDeskless offers a robust, fully integrated transactional asset & inventory management solution with service checklists to manage and track assets in the field. Key benefits of using goDeskless? Increased productivity: goDeskless helps you to automate tasks and streamline processes, freeing up your deskless workers to focus on more important things. Reduced support costs: goDeskless provides a centralized platform for managing your field workforce, which can help you to reduce the number of support tickets that you receive. Exceeding customer expectations: goDeskless helps you to provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time. Functional Highlights: - Fully embedded within Freshdesk & Customer Service Suite (CSS) - Mobile first automation for case creation and management - Dedicated mobile app for field agents and field supervisors - Web app for customer engagement, no download required - Unified engagement console directly within Freshdesk and CSS: Video Call and Chat with field agents - Omni-scheduling capabilities: self-schedule, assisted, dynamic/AI driven, broadcast/first to accept - Fully integrated transactional asset & inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work & inspections - Automated Service Call Report (SCR) generation for tracking service history and invoicing Know more at www.godeskless.com. Get in touch! Call us at: (650) 910-5100 / Email us: hello@godeskless.com

Supported Mobile Devices: 1. Apple [iPhone 10 and above] 2. Android [LG, Google Pixel, Samsung, Lenovo, Kyocera] Supported Mobile OS Versions: 1. iOS 11 and above 2. Android 11 and above Recommended Browsers & Supported Versions: 1. Google Chrome [version – 70.0.3538.67 & above] 2. Firefox [version – 72.0.2 & above] 3. Microsoft Edge [version 120.0.2210.91 (Official build) (64-bit)] 4. Safari [version - 16.5.2 (18615.2.9.11.10)]