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Google Drive Search Connector (Beta)
Verified by FreshworksMake your Google shared drives searchable within Freshservice for accurate Freddy AI Agent responses.
Published by freshworks(about 1 month ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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Key Features:
1. Improve Freddy AI Agent responses: Enhance Freddy AI Agent responses by leveraging intelligent search within synced Google Drive content to deliver more relevant and helpful answers.
2. Centralize help information: Eliminate information silos. Sync and retrieve data from your Google shared drives directly within Freshservice using a powerful federated search.
3. Effortlessly sync updates: Content updates to these knowledge sources and related user permissions sync automatically, ensuring accurate information and secure access.
Please reach out to your Customer Success Manager or Support to have the app enabled for you.
Note: Only Google Drive admins can set this up.
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https://support.freshservice.com/support/solutions/articles/50000011461
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
Yes
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Data available in end user's google drive account
What is the purpose of collecting/processing the data?
AI Agent Search
Does your app store any End-User data?
Yes
What End-User data does your app store?
Data available in end user's google drive account
Countries where data is stored
Australia, Germany, India, United Arab Emirates, United States
What is the purpose of storing the data?
AI Agent Search
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Merge
Domain
https://www.merge.dev/
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
To fetch data from end user's google drive account
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Amazon S3 using server-side encryption via CloudFront
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
HTTPS
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow secure coding practices based on the OWASP Top 10, ensure encryption in transit and at rest, and regularly monitor and update dependencies to address vulnerabilities.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
180 days
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Enter your Freshservice URL to proceed
https://
Version History3.0 (September 2025)
bug fixes and content update
2.0 (September 2025)
iframe height resized
1.0 (September 2025)
No release notes found