Key Features: 1. Improve Freddy AI Agent responses: Enhance Freddy AI Agent responses by leveraging intelligent search within synced Google Drive content to deliver more relevant and helpful answers. 2. Centralize help information: Eliminate information silos. Sync and retrieve data from your Google shared drives directly within Freshservice using a powerful federated search. 3. Effortlessly sync updates: Content updates to these knowledge sources and related user permissions sync automatically, ensuring accurate information and secure access. Please reach out to your Customer Success Manager or Support to have the app enabled for you. Note: Only Google Drive admins can set this up.