Provide instant resolution for your users and stay on top of your service desk with Servicebot
Free
3.0 (9)
3k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviews How to install?
Servicebot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests.
Key features of Servicebot include:
• Conversational support - Users can now chat with Servicebot to get assistance. Servicebot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.*
• Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.*
• One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests.
• Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.
• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack!
With Servicebot, your internal support is fast, streamlined and offers the best employee experience.
*Features available only in the Enterprise plan
3.0
3k installs
Sign in to review app
9
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Jose Abuelafia
15 days ago
Great tool for IT Teamwork
Debra Kennard
about 2 months ago
was fine now getting an error and it wont work
Roberta de Campos Salles
2 months ago
we use only For tickets approvals/rejects and it works very well
Jeff Yana
2 months ago
This integration lacks the advanced feature set of other competing integrations, example Jira and Zendesk. No multi-tenant support, no support for Slack workflows (not entirely sure if this is an internal Slack limitation), and no bidirectional messaging support for environments that want to keep the ticketing workflow entirely within the Slack ecosystem.
In order to set up Servicebot for Slack, follow the steps below
1. Log into your Freshservice account, and navigate to Admin → Apps → Get More Apps → Search for Servicebot for Slack.
2. Navigate to the app listing and click on the Install button.
3. In the next screen, you’ll be asked permission to allow Servicebot to access your workspace. You can give permission to Servicebot by clicking on Allow.
Your virtual agent is ready to go. If you wish to activate or deactivate Servicebot or wish to modify notification settings for your users, you can do it under Admin -> Apps -> Servicebot for Slack
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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