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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The Magento 2 Connector for Freshdesk will allow you to connect your Magento 2 store and display customer information on the Freshdesk side.
This will help to better search and verify information, as well as provide more effective support.
The application, by default, searches using the ticket requester email and looks for information on the Magento 2 store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store. You can sync your stores with your Freshdesk account and get updates for contacts and orders.
Main features of the application:
1) Providing information about the customer and orders directly on the ticket page
2) Ability to connect multiple stores at the same time and search across all stores
3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order
4) Filtering orders. Helps to find the right order if there are too many of them.
5) Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).
6) Webhooks support: Freshdesk can get data about new customers and orders and create/update contacts or create tickets for any contact.
7) Shipping Tracking data and URL.
8) Order Comments and History
Provided information:
1) Customer block:
- Name (link on the customer page in the Admin panel)
- Registration date
- Total Sales
- Group
- Country
- Default shipping and billing addresses
2) Block of orders:
- Order number (link on the order page in the Admin panel)
- Status
- Date of creation
- Totals (subtotal, tax, shipping, discount, grand total)
- Product block
- Billing and shipping addresses
- Payment and shipping methods
3) Product block:
- Name (link on the product page in the Admin panel)
- Price
- Quantity
- Sku
- Product options
- Total
1) Install the Magento 2 extension (https://github.com/MorfDev/m2_freshdesk)
2) Generate API Token on your Magento 2 Admin panel (Stores > Configuration > Morfdev > Freshworks> click on the "Generate new token" button)
3) Copy the token and place it on the "Magento API Token" field in the App settings
4) Copy the Agent API Key corresponding Freshworks product and place it on the field in the App settings
5) Copy your Magento 2 URL and place it on the "Base URL" field in App settings. Your Magento 2 store must have an SSL certificate and configured for https requests
Example of Base URL: magento2store.com
6) If you have a subdomain, place it in the Subdomain field in App settings.
Example of Subdomain: magento2store.com/subdomain
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
9.0 (June 2025)
Webhook bugfixes
Added manual installation/uninstallation of webhooks
8.0 (May 2025)
Shipping Tracking data and URL
Order Comments and History
7.0 (February 2025)
Fixed bug with subdomain validation
Moved to platform version 3.0
Removed domain URL from settings (used subscribed modules endpoint URL)
6.0 (November 2024)
Support Freshworks Request and Static IP
bugfixes
5.0 (August 2023)
Advanced Option: Show order date in order tab
Next/Previous/Jump to ticket support
4.0 (July 2023)
Webhook support (updating of the extension is required before updating of the app)
Installation page changed (added manual validation for credentials)
FDK 9 support
3.0 (March 2023)
Multi-stores feature,
bugfixes
2.0 (February 2023)
No release notes found
1.0 (October 2022)
No release notes found
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