When agents are out of office, administrators can use this app to organize and re-assign tickets to other agents or groups and configure automatic replies to customers when they respond to tickets. 1. If tickets have been assigned to agents during their absence, the Out of Office app will re-assign it to another group or other agents as configured by the administrator. With the latest update, admins will be able to configure the re-assignment of tickets to Agents - separately for each workspace. 2. When customers reply to existing tickets, which are being handled by an agent who is on leave for a definite period of time and has implemented an out of office setting, then automatic replies can be configured to be sent to the customers, informing them of the agent's absence with a tentative date of when they would receive a response. With the latest update, admins will be able to configure these replies - separately for each workspace. Note: Admins need to assume a role from the list of roles which have been configured during installation process in order to access the settings tab. Admins having access to settings - will be able to only access the list of workspaces that they are part of.

1. To install the app, you need to have a Freshservice Domain Name and API Key. 2. During installation, you will have to set Roles to provide access to users to configure the out of office settings, such as automatic reply and reassigning of tickets based on Role. 3. Post installation, only users listed under the roles mentioned during the installation process will be able to configure the out of office settings in the app.