Ooma Office for Freshdesk offers a calling application within Freshdesk, enabling seamless phone interactions with customers while having their records at fingertips. Key Benefits: · Embedded Communications – Avoid context switching by having a calling application embedded within Freshdesk · Click-to-dial – Simplify calling from Contact and Ticket dial links · Contact Matching – Automatically load customer information based on Caller ID on incoming calls · Notes – Get call details automatically added to Freshdesk tickets · Call History – Access previous calls and missed calls for easy redial · Multi-Tab Support – View and control calls on any Freshdesk tab you have open