Pagerduty
Verified by FreshworksFreshdesk Pagerduty integration
Published by support(about almost 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshdesk PagerDuty integration helps you keep your customers happy and engaged by equipping your support agents to effectively triage and manage every incident reported.
By installing the PagerDuty app on Freshdesk:
● The agents can search and link for all open Pagerduty incidents from Freshdesk tickets
page.
● The agents can also create an incident on Pagerduty from Freshdesk tickets page.
● Notes added on Pagerduty to the linked/created incident will be available on Freshdesk
and vice versa.
● Once the incident is resolved in Pagerduty the status on Freshdesk will be set to
resolved.
1. Searching for the app: Go to Admin in Freshdesk → Apps → use the Search bar to
select Pagerduty app.
2. Click install.
3. Freshdesk authentication: Enter your Freshdesk API key, Pagerduty credentials (your
registered Email ID and API key) and authenticate.
4. Pagerduty authentication: Once the Authentication is complete, choose the service
type to integrate Freshdesk and Pagerduty, and after selecting the service type, proceed
to install the application.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
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Version History3.0 (September 2020)
No release notes found
2.0 (September 2020)
No release notes found
1.0 (September 2021)
No release notes found