Take control of routine tasks! Freshdesk tickets are perfect for recurring tasks that require workflow and auditability. ► Features at a glance Once the app is installed, the admin will be able to: 1. Use preset templates to create a schedule. 2. Configure the frequency of the schedule (choose from daily, weekly, monthly and annual). 3. Configure ticket creation (with custom ticket fields) in a schedule. 4. Configure multiple actions to be executed for each schedule. 5. Keep track of existing schedules. 6. View the execution logs of each schedule. ► Daily Schedules - Daily at 6:00 PM - Daily at 11:00 AM ► Weekly schedules - Every Monday at 10:00 AM - Every Mon, Wed & Fri at 12:00 PM - Every Friday at 9:00 AM ► Monthly schedules - On the third day of the month - First Monday of the month - Second Saturday of the month - Last Friday of the month ► Quarterly schedules - Create 4 Annual schedules that run on 4 different days of the year. - For example, on 1st January, 1st April, 1st July and on 1st Oct. - Or, on First Monday of January, First Monday of April, First Monday of July and First Monday of October. ► Annual schedules - On the 4th of January - On the last Friday of June - On the second last Tuesday of October - On the third Wednesday of March - On the 31st of December ► App limits - Configure upto 500 schedules to run in parallel. - Create/update upto 10 schedules at a time. Each time you save the app settings, only 10 schedules can be created or modified. - However, that does not stop you from saving the app settings multiple times. You can have upto a total of 500 schedules running in parallel.