Take control of routine tasks! Freshdesk tickets are perfect for recurring tasks that require workflow and auditability. Once the app is installed, the admin will be able to: 1. Use preset templates to create a schedule 2. Configure the frequency of the schedule (choose from daily, weekly, monthly and annual) 3. Configure ticket creation in a schedule 4. Configure multiple actions to be executed for each schedule 5. Keep track of existing schedules 6. View the execution logs of each schedule Daily Schedules - Daily at 6:00 PM - Daily at 11:00 AM Weekly schedules - Eevery Monday at 10:00 AM - Every Mon, Wed & Fri at 12:00 PM - Every Friday at 9:00 AM Monthly schedules - On the third day of the month - First Monday of the month - Second Satruday of the month - Last Friday of the month Yearly schedules - On the 4th of January - On the last Friday of June - On the second last Tuesday of October - On the third Wednesday of March - On the 31st of December

➡ Freshdesk Domain: The entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login into your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account Verify your Freshdesk credentials and click Install.