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ThreadoAI

Resolve queries faster and better with ThreadoAI’s agent assist bot
Published by support(about over 1 year ago)
Free
5.0 (2)
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27
Version History
Version 1.0
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Not governed by Freshworks Freddy AI
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Threado AI- the support co-pilot for your team: Threado AI helps you scale faster support without having to scale the support headcount. We do that by providing a co-pilot to your existing support team that helps them resolve queries faster, improve response quality, and be more efficient. Install the ThreadoAI’s Agent Assist app for Freshdesk to help your team resolve queries more quickly and effectively. Here’s what you can do with the app: 1. Seamless Training: Easily train the AI bot using your Freshdesk articles, tickets, canned responses, and any public URLs with just a few clicks. 2. Assistance in Responding to Customers: Once trained, support agents can input questions and receive auto-generated responses, complete with source references, via Slack or a Chrome extension. This enables them to respond to customers swiftly. 3. Refinement of Customer Replies: Support agents can refine their draft replies by rephrasing, expanding, and auto-improving them in seconds, leading to an enhanced customer experience. Pricing - ThreadoAI app offers a trial period of 14 days, where you can use the full capabilities of the app. After the trial, you can keep using the app, but with a limit on the number of queries and users. Need more? No problem! Simply choose a paid plan that suits your needs to continue enjoying everything ThreadoAI has to offer. Know more about ThreadoAI: https://www.threado.com/
Step 1. Navigate to the Threado dashboard > Bot > Train bot > .. For detailed instruction on how to integrate and train the bot on Freshdesk, refer https://help.threado.com/en/articles/8600865-how-to-integrate-and-train-the-bot-on-freshdesk Step 2. Log into the Freshdesk account and navigate to the Freshworks marketplace (Admin > Support Operations > Apps) and install the app, Threado. Your agent-assist AI bot is ready now. Important Note: - Step 1 is mandatory and should be done before Step 2 - Step 2 is needed to sync and train articles, tickets and canned responses in real time
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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