Webex meeting is a virtual conferencing software that allows you to virtually meet with other people. Webex integration allows the Freshservice agents to resolve issues faster through direct interaction with the customer or internal teams With the Webex app, you can 1. Generate Webex meeting URL in ticket details page and send it to relevant stakeholders 2. Multiple agents in an organization can host concurrent Webex meetings 3. Use audio, video, and screen sharing features for a better understanding of customers’ issue 4. Option to view or listen to the recording of the meeting on the ticket Useful links: https://essentials.webex.com/ https://www.webex.com/video-conferencing https://www.webex.com/video-recording.html

Installation: To install the Webex app in your Freshservice account, 1. Get the Webex app from Marketplace and click ‘Install’. 2. On the ticket details page right below the ticket sidebar, you can view your Webex app. 3. Click on the authorize button and enter your Webex credentials to authorize the app. 4. Click on the start meeting button to generate a meeting url. 5. Enter the meeting id and click on the get recording button to get the recording url.