Workday Connector App
Verified by FreshworksAutomate workflows between Freshservice and Workday. Available for Pro & Enterprise plans only.
Published by Freshworks(about 7 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Note: This integration requires Connector Apps Tasks add-on, and it’s available for customers with active subscriptions to Pro and Enterprise plans.
For organizations using Workday as their HR system of record, integrating Freshservice via Connector Apps enhances operational efficiency for teams operating at scale. This seamless integration ensures that any Workday updates to employee information are instantly accessible within Freshservice. Real-time sync allows the automation of critical employee workflows, such as new hire onboarding and employee offboarding processes.
The Freshservice-Workday Connector app integration allows you to:
- Enable employee/user information sync from Workday to Freshservice.
- Provide workflows for Employee Onboarding and Employee Offboarding.
- Enable agents to fetch employee details directly from Workday while working on a ticket.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-connector
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Here is a quick step-by-step flow on how to successfully integrate and use the Workday Connector app.
1. Start installation:
- Click Install to open the app configuration page.
2. Validate Freshservice credentials:
- The first tab on the Configuration page is for validating Freshservice credentials.
- The Domain URL and API key fields are auto-populated. Ensure that your Freshservice API Key is enabled before initiating the installation.
3. Configure Workday settings:
- After the Freshservice connection is validated, the next step is to configure Workday Connector settings.
- Enter your Authentication type, Tenant ID, WSDL URL, Client ID, Client secret, Refresh token, Authorization endpoint, Token endpoint, Workday tenant timezone, Advanced XML payload for multiple ID values (under Advanced settings), and Workday web services version to connect your Workday account.
4. Activate Alerts:
- After Workday connection is successful, the next step is to activate alerts.
- Enable Alerts and add recipient email IDs to receive email notifications on any errors that are detected within the configured recipes.
5. Complete installation:
- After all the details are validated, click Install to complete the installation.
Detailed help article to view and customize recipes: https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-connector
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