This integration lets you access & view a user’s support tickets from Zendesk from within Freshchat.
Free
19 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
To provide seamless DIY integration with Zendesk and with this integration with Freshchat,
customers using Zendesk as their ticketing solution will be able to access and view a user’s
support tickets from Zendesk, from within Freshchat. This information helps a Support Agent on
chat better understand the problem of the user, and be able to update the associated Zendesk
tickets right from within Freshchat.
The primary features of the app are:
View Zendesk tickets associated with the user
Create a new ticket from the chat conversation
Automatically convert Offline messages to a ticket
Search for a ticket using Ticket ID
Append conversation to an existing Zendesk ticket
No reviews available for this app.
For installation instructions refer to:
https://artissol.freshdesk.com/en/support/solutions/articles/32000030755-freshchat-zendesk-
integration
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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