Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Get complete details about your customers. Take better decisions.
Freshworks CRM’ 360° customer profile view enables you to manage customers so you can focus on what you do best - sell!
You get complete details about your customers automatically enriched -- auto - log conversations, deals (open, won or lost) and touchpoints with your company. You can also view the tasks and appointments scheduled with them.
Effective sales require proper planning, and follow-ups. Sales reps should know more about prospects to close deals faster. Freshworks CRM web tracking and event tracking ensure all your customer activities are captured and analysed. This gives sales reps a heads-up in deciding their next set of actions.
With Freshworks CRM, you never have to worry about customers falling through the cracks. All your deals are marked properly so that you don’t miss a single follow-up.
Collaborate with your team on tasks. Schedule meetings or demo appointments with prospects and customers, and get email alerts to remind you. Sync your Google calendar to keep track of your day. Make quick notes against each customer and get instant context the next time you pick up the conversation. Go ahead and start focusing on your sales, and let Freshworks CRM take care of the rest.
Stop juggling between multiple applications with built-in phone and email. Track email opens and link clicks, and record all your call logs.
Filter and sort your records. Connect with the right set of prospects using "last contacted" and "last seen" date and "deal size".
Use the Freshworks CRM mobile app to set up meetings with your customers. Cross-sell and upsell even when you’re away from your PC.
“Overall, with Freshworks CRM, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software, and that I can integrate my CRM with their support software. That was an eye-opener! Today, the value that Freshworks CRM delivers has won the faith of every employee in the company.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
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