Webinars
Your webinar hub for IT service management, customer service, and AI innovation. Learn how to transform your service operations with practical insights and hands-on demonstrations.
Recommended for you
Handpicked webinars to help you solve today's biggest service challenges
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: April 15, 2026
9:00 a.m. PDT | 10:00 a.m. GMT
What's new in Customer Service
Discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: April 16, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Experience that performs: A CIO playbook for 2026
Your IT function isn't failing. But it might be solving the wrong problem. Learn what high-performing IT organisations are building differently in 2026.
Date: April 30, 2026
9:00 a.m. PDT | 10:00 a.m. BST | 10:00 a.m. IST
IT Service Management
What's new in Employee Experience
Join us for our quarterly update - tailored for Freshservice customers who want to stay ahead of the curve on the latest features and enhancements focused on employee experience.
Date: April 21, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
A fresh approach to Enterprise Service Management (ESM): Practical strategies with Manchester Metropolitan University
This session brings practicality and perspective to that challenge, with insights from a real practitioner experience (MMU) alongside Freshworks and partner expertise.
Date: April 22, 2026
11:00 a.m. BST
Experience that performs: A CIO playbook for 2026
Your IT function isn't failing. But it might be solving the wrong problem. Learn what high-performing IT organisations are building differently in 2026.
Date: April 30, 2026
9:00 a.m. PDT | 10:00 a.m. BST | 10:00 a.m. IST
Complexity kills value: Rethinking ITSM for speed and trust, featuring Forrester
See how employee experience fuels ITSM and ESM success. Join Freshworks with insights from a featured Forrester guest expert.
🕔 59 minutes
Uncomplicate first, automate next: CIOs are now simplifiers in chief
From this session, learn how to turn disconnected tools into orchestrated workflows that actually deliver results, and see how RingCentral’s transformation can help you become your organization’s “Simplifier in Chief.”
🕔 39 minutes
Benchmarks matter: See where you stand in IT service delivery
Discover where you rank against 10,743 global organizations and what top performers are doing differently to win.
🕔 39 minutes
Building a unified service experience beyond IT
Learn how leading organizations are scaling service management across IT, HR, and Finance.
🕔 45 minutes
Rethinking enterprise services for a consumer-grade employee experience
This webinar explores how Enterprise Service Management helps organizations reduce complexity and deliver a consistent, consumer-grade service experience across every function.
🕔 43 minutes
Customer Service
What's new in Customer Service
Discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: April 16, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Building the human-AI partnership: A CX leader's guide to deploying AI customers actually trust
Discover how to deploy AI that earns customer trust, amplifies your agents, and turns service insights into strategic intelligence.
🕔 60 minutes
Activating AI value with Freshdesk: Rethinking agent productivity in the age of AI
See how AI reshapes day-to-day customer service operations, with demo, real customer examples, and practical insights you can apply to your team.
🕔 35 minutes
Top 5 customer service priorities
Uncover the strategic imperatives leading brands are committing to redefine customer service.
🕔 28 minutes
Freddy AI copilot masterclass
In this masterclass, our product experts will show how Freddy AI Copilot helps admins streamline operations, from breaking language barriers to automating ticket routing so teams deliver faster, smarter resolutions at scale.
🕔 60 minutes
Scale smarter: Unlock the digital world class advantage for 2025 growth
Discover how you can scale IT with AI, automation, and smarter strategies for efficient, sustainable growth.
🕔 42 minutes
First Look
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: April 15, 2026
9:00 a.m. PDT | 10:00 a.m. GMT
Take a First Look at Freshdesk Omni
Learn how to overcome top challenges in customer service, supercharge agent productivity with AI and a unified workspace, and drive personalized, omnichannel engagement at scale.
Date: April 16, 2026
9:00 a.m. PDT | 10:00 a.m. GMT
Explore the possibilities
Uncomplicate your IT and customer service