Intelligent insights and analytics
See real-time analytics in a unified view across channels. Filter data for targeted insights. Share easy-to-read charts so everyone can make fast, informed decisions.
Smart insights lead to smart decisions
Real-time analytics, out of the box. Custom dashboards to suit your business needs. Targeted insights on demand. Customer surveys to gather input.
Monitor all the action in one place
Get a unified view of real-time analytics for every support channel to spot trends and make data-driven decisions fast. Assess volume, performance, and SLA compliance at a glance. Create custom dashboards to show key metrics that drive your business.
Real-time data, the way you need to see it
Shine a light on the areas of your business that matter most. Get the precise view you need with advanced filters. Spot trends, assess performance, and create ready-to-share reports. Bring your findings to the team with high-impact visualizations.
Give your customers a voice
How’s it going out there? Find out with tailor-made CSAT surveys on your customers’ preferred channels, including WhatsApp, Instagram, email, and more. Get going quickly with easy templates; customize each step to gather the insights you need most.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshworks Customer Service Suite lets you deepen personalization by connecting bots with apps to bring in critical data.
Segment
Easily access events tracked from your web or mobile apps using libraries.
Power BI
Analyze your ticket volume, trends, and agent productivity in a single dashboard.
Looker
Unify your business data to build reports with ease to help more customers faster.
Playvox
Save time on workforce management with Playvox integrated in your workspace.
Assembled
Manage your workforce more easily when you integrate conversation and agent activity data.
MaestroQA
Customize, automate, and streamline quality assurance when you integrate with Freshworks.
Related resources
Explore how gen AI and all-in-one capabilities are transforming customer service. Boost CX. Improve agent productivity. Lock in competitive advantage.
Forrester on the TEI of Freshworks
See the Total Economic ImpactTM of ticketing and conversational support in one with Freshworks.
Meet Freddy AI, your agents’ new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.
PhonePe deflects 80% of tickets with bots
With chatbots automating queries, PhonePe can serve over 300 million users.
Thomas Cook improves first-response SLA by 67%
Every core customer service metric improved when support went fully digital with Freshworks.
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