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Freshworks

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With Freshservice, the team cuts IT complexity to maximize performance on and off the track

Das Self-Service-Portal von Freshworks vereinfacht das Incident Management und steigert Mitarbeiterzufriedenheit und Produktivität.

Databricks nutzt die KI-gestützte Automatisierung von Freshservice für seinen IT-Service und in acht weiteren Abteilungen

Mit leistungsstarken Bots bearbeitet der Getränkehersteller mittlerweile jede zweite Anfrage ohne menschliches Eingreifen.

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Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

Mit Freshworks kann der Logistikriese IT-Serviceanfragen um 35 % schneller bearbeiten.

Freshservice delivers 300-400% faster implementation and 33% more service registrations for the pioneering paint manufacturer

Freshworks sales and support solutions replaced two unconnected legacy tools, enabling a 360 customer view, intelligent automations, and efficient sales sequencing.

From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

From a modest IT team to company-wide adoption, Freshservice helps Bensons streamline operations across departments

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Agent productivity increases with Freddy AI Copilot, freeing time to grow sales

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Mit Freshworks konnte Blue Nile seinen persönlichen Expertenservice weiterentwickeln und die „No-Show“-Raten in seinen Filialen um 30 % senken.

Wellness etailer improves call center resourcing, ticket routing, and real-time support with Freshdesk's powerful omnichannel analytics and automations.

BrewDog improves service and manages growth with Freshdesk

Citizens Advice achieves 99% customer recommendations with Freshworks

Freshdesk Omni gives agents a unified workspace and AI-powered omnichannel customer service to improve customer outcomes and satisfaction

CliqStudios is a leading kitchen cabinet and design company selling custom kitchen cabinets, ready-to-assemble cabinets, and accessories. 

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

Freshworks empowers Collinson to self-serve with an omnichannel engagement solution

Commercial Bank of Dubai witnesses over 50% reduction in ticket resolution time with Freshdesk

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

Cordant Group achieves 96% CSAT score with Freshservice

With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost.

Growing through a crisis: How Crocus slashed first response time by 91% with Freshworks

Mit Freshworks bearbeitet die wichtigste Strafverfolgungsbehörde Schottlands 65.000 IT-Tickets pro Jahr mit einer Zufriedenheitsquote von 86 %.

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

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Mit den automatischen Ticketing- und Self-Service-Funktionen von Freshworks erfreut der weltgrößte Sportartikelhändler Kund:innen, Agent:innen und Mitarbeiter:innen 

Decathlon

Der Online-Reiseanbieter verbesserte seine Reaktionszeit mit Freshdesk trotz eines nahezu verdoppelten Ticketvolumens um 73 %

Freshservice modernisiert die Ticketerstellung und die Zusammenarbeit zwischen den Servicekräften, was zu einer höheren Produktivität und mehr Self-Service führt.

DPD-Logo mit der Abbildung eines zu einem Haus gelieferten Pakets

Ein ungeordnetes, lokales ITSM-System hat wichtige Akkreditierungen für die Universität in Gefahr gebracht. Die Cloud-basierte Lösung von Freshservice konnte das Blatt wenden.

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Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

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Der bekannte Wissenschaftsverlag verpasste seinem ITSM für 7.500 Beschäftigte in nur acht Wochen eine Verjüngungskur. 

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Mit Freshworks konnte das Unternehmen seinen Umsatz in nur zwei Monaten um 30 % und die Vertriebstätigkeit in acht Monaten um 225 % steigern. 

Freshworks helps the U.K. retail group increase deflection rate to over 25% and reclaim almost 20,000 work hours

GC International Centralizes IT support with Single Global  ITSM Tool

Glen Dimplex transforms EX by unifying global service management

Die Freshworks-Analytik unterstützt die globalen Teams von Habyt bei der Verfolgung der Maklerproduktivität, der SLA-Compliance und der Ergebnisse der CSAT-Umfragen, um bessere Ergebnisse zu liefern.

Habyt-Logo über dem Foto einer Familie, die in ihrer Unterkunft ankommt

Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

The meal-kit delivery giant relies on improved data availability and internal team collaboration with Freshservice.

Freshworks bietet wegweisenden Service für Hinge Health und Unterstützung für Mitglieder mit Rücken- oder Gelenkschmerzen.

Die Omnichannel- und KI-Lösungen von Freshworks helfen Servicekräften, schneller zu reagieren und die Produktivität zu steigern.

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments. 

How Jupiter Money achieved an 86% CSAT in less than a year

The top property management company in the UAE scores 99% first resolution SLA with Freshworks’ CX solutions

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Kempele Municipality delivers better citizen services

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

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Klarna wows its 80M customers with instant responses and rapid resolutions

Auf der Suche nach einem benutzerfreundlichen CRM entschied sich das Unternehmen für Freshworks.

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Freshservice helps Kuehne’s 3-person IT team automate safety, HR, and finance workflows, improving compliance, visibility, and efficiency across departments

Der größte Lieferservice in ganz Asien steigert seine Konversionsrate mit Freshsales und Freshdesk um 24 %

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Freshservice delivers flexibility and cost-savings for Australia's leading law firm

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How Lori Systems transformed its sales and business with Freshsales

Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. 

Standardizing on Freshworks helps the fintech automate workflows, drive chat adoption, and slash ticket resolution time

M-KOPA logo transposed over an image of a woman smiling while talking on the phone

MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks

MultiChoice pioneers omnichannel support in South Africa to achieve a 95% CSAT

NHS Western Sussex Hospitals sees 70% rise in first-call resolution

Ocado Retail achieves 100% user satisfaction with Freshservice

How Freshdesk helped Oceanic Catering manage volume and reduce resolution time

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

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OfficeMax delivers measurable, efficient, customer centric and ITIL aligned IT service

OfS decreases its average resolution time by 67% with Freshservice’s AI agent

Ontex slashes incoming service desk phone queries by 40% and improves self-service adoption using Freshservice

By implementing Freshworks customer service solutions, Pickyourtrail improved its response rate by 30%

Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

Premier Foods speeds up ticket resolution by 50% with Freshservice

Princess Alexandra Hospital transforms front-line staff experience with Freshworks

Leading Belgian manufacturer Profel replaces patchwork phone and email support with Freshservice, boosting efficiency and improving service.

Qualfon’s new ITSM earns 97% user satisfaction

Radisson Hotels runs revenue management systems with Freshservice

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

RingCentral moves 1,000+ employees from desktop to work from anywhere

Randstad leverages Freshservice to automate HR workflows and improve efficiency

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Ryan Specialty delivers first-class support

Salinas Valley Memorial Healthcare System (SVMHS) is a California based district healthcare system that covers 15+ multispecialty clinics ranging such as primary care, orthopedics to cardiology for women’s health, and more. 

Employees and partners use Freshdesk for efficient and transparent communication about parts and logistics 

As one of the world's largest manufacturers of returnable plastic packaging, the company urgently needed a better ITSM platform to make global operations more efficient, and Freshservice delivered.

Freshsales accelerates sales cycles by automating lead follow-up and prioritization for the cosmetics company, which saw a 2x improvement in lead targeting

A self-service portal and a modern ticketing system from Freshworks provide better insights and improve agent productivity

Swapping out a clunky CRM that was creating missed opportunities, Sify implemented Freshsales and saw a quick 80% adoption rate by the sales team.

In a rapidly evolving dental industry, S.I.N Implant System - a Brazilian dental implant developer and manufacturer faced a challenge: managing after-sales customer interactions. Here's how Freshdesk transformed its approach.

With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

Freshservice helps streamline 24/7 pharmaceutical support with automation, eliminating costly overnight monitoring

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Springer Nature is a global publisher that serves the research community. The company believes in standing up for science and takes a leading role in ensuring high quality and ethical standards with regard to research.

 Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation

Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

Stockport Council implements Freshservice as part of wider digital transformation project

Suffolk County Council resolves tickets faster with Freshservice

Innerhalb von 3 Monaten wurden 50 % der IT auf Freshservice umgestellt, was Automatisierung und Disziplin in das Servicemanagement gebracht hat.

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With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

Die US-Hochschule Texas A&M betreut mit Freshservice über 150.000 Besucher:innen

Freddy AI unterstützt Total Expert bei der Beantwortung von Kundenanfragen, erhöht die Mitarbeiterproduktivität und verbessert die Antwortqualität, was einen ROI von 248 % bedeutet.

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For a remote area of New Zealand, Freshservice helps slash response times from one week to under 24 hours 

Freshworks streamlined distributor support, cutting resolution times by 73%, boosting efficiency, and saving resources

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Hier erfahren Sie, wie unsere Kund:innen Freshworks im Kundenservice, in der IT und im CRM einsetzen – und ihrem Unternehmen deutlichen Schub verleihen.

Kundenberichte

McLaren Formula 1 Team

Carrefour

Databricks

Stories that matter

AG Barr

Alterra Mountain Company

Aramex

Asian Paints

Avanse

Bahamas Government

Bensons for Beds

Big Bus Tours

Jetzt sind Sie am Zug.