IN-PERSON EVENT

From first signal to final fix

Closing the ITSM gap with AI and asset intelligence

Join us in Frankfurt for a focused, in-person session on modern ITSM, exploring how AI, asset intelligence, and service visibility can turn compliance into real operational resilience.

Date: April 23, 2026 Time: 16:00 CET Location: Grace-Studiobar, Offenbach, Frankfurt

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WHY ATTEND

When every second counts, how do your IT systems keep up? Lessons from high-performance engineering.

Beyond ticketing

Move from reactive incident management to true service and asset visibility — knowing which services matter most and what's at risk next.

Compliance made practical

Understand what DORA and NIS2 actually demand from your operations today, and how intelligent ITSM turns those requirements into an advantage.

A real-world blueprint

A practical ITSM framework for faster recovery, clearer dependencies, and smarter incident response powered by Freshservice and Device42.

Peer learning

Hear directly from Daniel Selbach from ALUNORF on deploying asset intelligence in a large-scale industrial environment, and network with peers.
60Minutes of focused content
1Live customer story
3Expert speakers
MEET THE SPEAKERS

Your hosts & guest experts

Jörg Hesselink-photo

Jörg Hesselink

Founder, Speaker & CEO - FacIT FixIT

Daniel Selbach-photo

Daniel Selbach

CSO & Former Head of IT Service Operations - ALUNORF

Kathrin-photo

Kathrin Brunner-Sudyka

Lead, Solution Engineer - Freshworks

Agenda

Welcome & framing | 16:00 CET

Why modern ITSM is an operational resilience issue, not just an IT problem.

DORA, NIS2 & operational resilience | 16:15 CET

What they actually demand from your operations today — and how to get ahead.

Live blueprint: Freshservice + Device42 | 16:30 CET

AI-driven incident correlation, asset intelligence, and service visibility in action.

Customer spotlight: ALUNORF | 16:45 CET

Daniel Selbach shares key learnings from deploying modern ITSM at one of Europe's largest aluminium producers.

Q&A & Networking | 17:00 CET

Open discussion and peer networking with industry leaders.

Live in Frankfurt

Seats are limited. Join us for a focused, practical session on the future of ITSM.

Register