Join the AI-powered service revolution
Join us to explore the State of Service & Support 2025, and discover how AI and automation drive productivity while elevating customer, employee, and agent experiences. Date: May 22, 2025 Time: 4.30 PM IST Location: Mumbai
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams drive seamless IT service management, enhance customer experiences, and optimize enterprise workflows for better scalability and efficiency.
Education: Master advanced asset management with D42
Discover how D42 and Freshworks enhance IT Asset Management (ITAM) by providing real-time visibility, automated discovery, and seamless tracking of IT assets. Learn how to optimize resources, reduce costs, and ensure efficient IT operations across the enterprise.
Connection: Meet with leaders in town
Explore real-world success stories to learn how leading organizations leverage AI to drive impact. Engage with IT and customer service leaders, connect with Freshworks executives, and build valuable relationships to propel your career and business forward.
Join these industry experts
Shelton Rego
VP & India Country Leader
Sreedhar Gade
Vice President - Engineering, Freshworks
Yama Habibzai
VP of Device42
Mohit Patle
Sr. Director & India Business Head
Sundar Subramanian
Sr. Director, Customer Success, APMEA
Rohit Mohan
Head of Strategic Accounts, India
Vish Mehta
Staff Product Manager
Abhir Joshi
Director - IT, Bristlecone
Preethi Bridgement
Sr. Director Solution Engineering, APMEA
Shiju Rawther
Head of IT, SBI Mutual Fund
Aashish Kshetry
CIO & Vice President, Asian Paints
Sankarson Banerjee
IT Leader
Agenda
| Topic |
|---|
4:30 p.m.: Registration |
5:30 p.m.: Welcome Address and Opening Keynote by Shelton Rego, Vice President & India Country Leader, Freshworks
|
5:45 p.m.: Deep dive into employee experience and product showcase by Vish Mehta, Staff Product Manager, Freshworks |
6:00 p.m.: The criticality of CMDB by Yama Habibzai, CMO, Device42, a Freshworks Company |
6.10 p.m: Customer Spotlight (details coming soon!) |
6:20 p.m.: Deep dive into customer experience and product showcase by Preethi Bridgement, Sr. Director Solution Engineering APMEA, Freshworks |
6:30 p.m.: Customer Spotlight (details coming soon!) |
6.40 p.m: Panel Discussion moderated by Mohit Patle, Sr. Director & India Business Head, Freshworks
Panelists: Abhir Joshi, Director IT, Bristlecone | Sankarson Banerjee, IT Leader | Shiju Rawther, Head IT, SBI Mutual Fund |
7:20 p.m.: The Freshworks AI promise & Security by Sreedhar Gade, Vice President Engineering & Responsible AI, Freshworks |
7:30 p.m.: Fireside Chat featuring Aashish Kshetry, CIO, Asian Paints and Sundar Subramanian, Sr. Director Customer Success, Freshworks |
7:40 p.m.: Whats Next? |
7:45 p.m.: Networking Dinner |
Reserve your place now
Join the AI-powered service revolution